Shipping Policy

1. Shipping Overview

At MyNissa, we aim to process and deliver your orders safely and efficiently. Orders are shipped to the delivery address provided by the customer during checkout.

Please ensure that your shipping information, including your name, address, mobile number, and PIN code, is accurate before placing your order.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next available business day.

Processing times may occasionally be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

3. Delivery Time

Once your order has been shipped, delivery generally takes approximately 3–7 business days, depending on the destination and shipping service.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, transportation issues, courier delays, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the order value, delivery location, promotional offers, or other applicable conditions.

5. Order Tracking

Where tracking information is available, customers may receive tracking details after the order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.

6. Delivery Address

Orders will be delivered to the address provided by the customer at the time of checkout.

MyNissa is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the delivery location cannot be accessed, or the shipment is otherwise undeliverable, the delivery partner may make additional attempts or return the shipment to us.

If an order is returned to us because of an incorrect address, repeated delivery failure, or refusal to accept the shipment, additional shipping charges may apply if the order is requested to be shipped again.

8. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.

Customers may be requested to provide photographs, videos, or other information to help us investigate the issue with the delivery partner.

9. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us as soon as possible after delivery.

We may request order details, photographs, videos, or other information necessary to investigate and resolve the issue.

10. Delays Beyond Our Control

MyNissa shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, public emergencies, or other unforeseen events.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact us.