Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information you provide when contacting us

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders
• Confirm and communicate order details
• Provide customer support
• Respond to your enquiries
• Process refunds, returns, or cancellations
• Improve our website, products, and services
• Prevent fraudulent or unauthorized activities
• Comply with applicable laws and regulations

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not directly store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers. Payment information is handled by the respective payment gateway according to its privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use our website
• Improve website functionality and performance

You can choose to disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties only when required to provide our services, such as:

• Payment service providers
• Delivery and logistics partners
• Website hosting and technology service providers
• Service providers assisting with website operations
• Government authorities or law-enforcement agencies where required by law

Such information is shared only to the extent reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Fulfil your orders
• Provide customer support
• Maintain business and transaction records
• Resolve disputes
• Comply with legal, tax, accounting, or regulatory requirements

When information is no longer required, we may securely delete or anonymize it.

8. Third-Party Services

Our website may use third-party services such as payment gateways, delivery providers, analytics tools, or other service providers.

These third parties may process information in accordance with their own privacy policies. We recommend reviewing their respective policies when using their services.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where legally permitted
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used

To exercise any applicable rights, you may contact us using the details provided below.

10. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.