Return & Refund Policy

1. Overview

At MyNissa, we want you to have a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be issued.

By placing an order through our website, you acknowledge and agree to the terms of this policy.

2. Return Eligibility

Returns may be accepted for eligible products that are received damaged, defective, incorrect, or otherwise qualify under our return conditions.

To be eligible for a return, the product must generally be unused, unopened, and in its original condition and packaging.

Products that have been used, altered, damaged after delivery, or returned without the original packaging may not be eligible for return.

3. Return Request Period

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Requests received after this period may not be accepted unless required under applicable law.

4. How to Request a Return

To request a return, please contact us using the contact details provided below.

You may be required to provide:

• Your order number
• Your name and contact details
• Details of the issue
• Photographs of the product
• Photographs of the packaging
• A video of the package opening, where applicable

Our team will review the request and inform you whether the return has been approved.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs and other relevant information.

If the issue is verified, we may offer an appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the circumstances.

6. Incorrect Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange for the incorrect product to be returned and provide an appropriate replacement or refund, subject to availability and applicable conditions.

7. Products That Cannot Be Returned

For hygiene, safety, and product-protection reasons, certain products may not be eligible for return once opened or used.

Products that have been used, opened, altered, damaged by the customer, or returned without their original packaging may not qualify for a return or refund.

8. Refunds

Once a return or refund request has been approved, the applicable refund will be processed after the returned product has been received and inspected, where a return is required.

Approved refunds will generally be issued to the original payment method used for the order, subject to the payment provider's processing timelines.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.

9. Refund for Cancelled Orders

If an order is cancelled and a refund is approved, the applicable amount will be refunded through the original payment method, subject to the status of the order and applicable conditions.

Orders that have already been dispatched may not be eligible for cancellation and may instead be subject to the applicable return procedure.

10. Shipping Charges

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part, a damaged product, a defective product, or another circumstance where a refund of shipping charges is required or approved.

Where a return is approved, we will provide instructions regarding the return shipment.

11. Return Inspection

Returned products may be inspected before a refund or replacement is approved.

If the returned product does not meet the conditions specified in this policy, the return or refund request may be rejected.

12. Exchanges

Exchanges may be offered at our discretion and subject to product availability.

If the requested replacement product is unavailable, an eligible refund may be provided instead.

13. Fraudulent or Abusive Returns

We reserve the right to refuse returns, refunds, or replacements where we reasonably believe that a return policy is being abused, fraudulent information has been provided, or a product has been intentionally damaged or misused.

14. Changes to This Policy

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us.