Cancellation Policy

At MyNissa, we understand that sometimes you may need to cancel your order. Our cancellation policy is designed to make the process simple and transparent.

1. Order Cancellation

Orders can be cancelled only before they have been shipped. Once an order has been shipped, it cannot be cancelled.

2. How to Cancel an Order

To request cancellation, please contact us as soon as possible after placing your order through our official customer support contact details. Please provide your order number and the reason for cancellation.

3. Cancellation After Shipment

Once the order has been dispatched or handed over to the delivery partner, cancellation requests will no longer be accepted.

In such cases, you may refer to our Return & Refund Policy for information regarding eligible returns and refunds.

4. Refund for Cancelled Orders

If your cancellation request is successfully accepted before shipment, the amount paid for the cancelled order will be refunded to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

5. Orders Already Processed

If an order has already been processed, packed, or shipped at the time the cancellation request is received, we may not be able to cancel it.

6. Cancellation by MyNissa

MyNissa reserves the right to cancel an order in certain circumstances, including product unavailability, pricing errors, payment issues, incorrect order information, or circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Contact Us

If you have any questions regarding order cancellation, please contact our customer support team with your order details.